How our company is perceived from the outside also depends on the behaviour of each individual. The lawful and responsible conduct of all managers and employees is therefore of central importance for the success of our company as well as the trust of our customers and business partners.
Complaints procedure for reporting Infringements
In order to be able to identify potential misconduct and to prevent related damage to companies and individuals at an early stage, EnBW has established an internal and an external contact point for reporting compliance violations or suspected cases (e.g. fraud, human rights violations).
The internal regulations define clear responsibilities and processes when investigating compliance infringements, ensure confidentiality and offer the best possible protection for all parties involved.
EnBW’s rules of procedure describe the EnBW Group’s complaints procedure and provide the potential whistleblower with transparency about how the handling of the complaint will be managed.
Internal contact point:
Dr. Andreas Schweinberger Head of Compliance Phone: +49 721 63-24920 E-Mail: Durlacher Allee 93 76131 Karlsruhe
Ombudsman as external contact point:
EnBW’s ombudsman is bound to professional discretion. He can thus garantee confidentiality and complete anonymity.